OwnPaisa India Pvt. Ltd. ("OwnPaisa", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. By using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you provide directly (name, PAN, Aadhaar, income details, bank statements), information we collect automatically (device data, IP address, usage patterns), and information from third parties (credit bureaus, KYC verification agencies, government databases for identity verification).
2. How We Use Your Information
We use your information to process loan applications, conduct credit assessments, perform mandatory KYC and AML checks as required by RBI regulations, communicate with you about your loan, prevent fraud, comply with legal obligations, and improve our products and services.
3. Information Sharing
We do not sell your personal data. We share your information with: credit bureaus (CIBIL, Experian) as required, our lending and banking partners, RBI and other regulatory authorities as mandated by law, fraud prevention agencies, and service providers who operate under strict data processing agreements.
4. Data Security
We use bank-grade 256-bit AES encryption for all data at rest and TLS 1.3 for data in transit. We maintain ISO 27001 certification and conduct regular penetration testing. Access to customer data is strictly role-based and audited.
5. Data Retention
We retain your personal data for the duration of your loan plus 8 years as required by RBI regulations and applicable financial law. KYC documents are retained for 5 years after the closure of the last account. You may request deletion of non-mandatory data after account closure.
6. Your Rights
You have the right to access your personal data, request correction of inaccurate data, request deletion of non-mandatory data, withdraw consent for non-essential processing, and lodge a complaint with relevant data protection authorities. Contact Support@Ownpaisa.Com to exercise these rights.
7. Cookies
We use essential cookies for functionality, analytical cookies (with your consent) to improve our services, and marketing cookies (with your consent) for personalized offers. You can manage cookie preferences in your browser settings or our cookie preference center.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform at least 30 days before the change takes effect.
9. Contact Us
For privacy-related queries, contact our Data Protection Officer at: Support@Ownpaisa.Com | +91-9599584626 | JankpuriWest,Delhi.